One of the best things about my job is hearing about all the good (and sometimes bad) things that happen to people. The point of the job is not to give any advice and you don’t even know their names, but sometimes they tell you about things they find very important. People have been happy about their recent engagement, excited about new puppies, preparing their 50-year-anniversary as married. Sometimes their news are sadder.
To me this is an honour, and I’m getting more and more convinced that I want to work with people in the future. People and their happiness is far more important than selling stuff, translating some manuals or drawing up EU-guidelines.